When Protection 1 customers want to talk with us a real, live person answers the phone. We have no automated attendant system to navigate. Most of the time when our customers need us, they need us “right now.” That’s why we offer same-day service at all of our locations. Using our exclusive Tech Tracker service you can even track the technician’s arrival time with your mobile phone or computer!
We operate five UL Listed monitoring centers with triple redundancy systems and a Disaster Recovery Center. Protection 1 is the nation’s largest full service security company with over 1 million customers. We have an industry-leading 95.6% customer satisfaction rating along with an A+ rating from the Better Business Bureau.
Our management team is a group of well-respected industry veterans who use their combined experience of over 200 years to nurture a unique employee culture that places a high emphasis on keeping our customers happy. Our employees know they make a difference every day. You will always receive their best. While we deliver innovation to make life better, we never lose sight of the fact that we are in the life safety business. We take our commitments seriously.
Here are a few Protection One reviews that show how seriously we take our commitments and our customer’s experience.
Protection One has been our security monitoring service for many years. I have been extremely pleased with their customer service.Any time I have a false alarm, they call within a minute.It is very easy to get to customer service if I am calling to request my system on standby also. Highly recommend their services.
Becky D. – Online Feedback
Protection One is always professional, easy to work with, and prompt.My system worked great and I don’t have one negative thing to say about them. I’ve been spoiled by having the best.So many companies seem to want me to jump through hoops but they didn’t and their staff was always friendly and never grumpy like others I have been dealing with.
Cas R. – Online Feedback
Protection One is a wonderful business, they offer reliable services for your home or business in security.Protection One is friendly and has competitive pricing, they have a product for everyone and their technicians are knowledgeable and very helpful.
L.J.- Online Feedback
We focus relentlessly on the customer experience—delivering what the customer wants, when they want it—keeping our promises and compensating our employees based on customer satisfaction.
Please give us a call at 877-PRO-1911 if you have any questions or require the assistance of one of our customer service representatives.