You are here: Home / Customer Quotes / Protection 1 Reviews – It Was a Delight!
Protection 1 Reviews – It Was a Delight!

Protection 1 Reviews – It Was a Delight!

Protection 1 is a leader in the security industry and in customer service. We look to anticipate and understand where the security and customer needs are headed. We are proactive in delivering innovative solutions that are relevant to our customers.

This is based on flexibility and making things easier for them. With a 95.6% customer rating and a A + Better Business Bureau rating, you can see how seriously we take our customer’s needs.

 

Thank you for the services you provide and for the concern you show for your customers’ time and safety. The email notifications and email/phone updates are informative and provide excellent time references. Sending the picture of the technician is a great benefit to your customers.
Alex is a delight. He is the most polite technician we have had for any service. His patience, knowledge, willingness to assist and to answer questions (or find the answers), and social skills are amazing. I can’t say enough nice things about him!
All of your phone representatives have been polite, knowledgeable and helpful in answering my many questions. Thank you for your protection and for the outstanding people you hire or train.

TJ M.
Online Submission

 

Protection 1 handles 100,000  calls across our call centers each week. We strive daily to answer each call within two rings…with a live person. We do not have any auto attendant and our average answer time is under 10 seconds.

Our CEO requests daily call center reports that reassures him that we are meeting our average answer time goal. Protection 1 is passionate and committed to being responsive and delivering the highest level of customer service. If you ever need anything, please don’t hesitate to contact us.

Protection 1 handles 100,000  calls across our call centers each week. We strive daily to answer each call within two rings…with a live person. We do not have any auto attendant and our average answer time is under 10 seconds.

Our CEO requests daily call center reports that reassures him that we are meeting our average answer time goal. Protection 1 is passionate and committed to being responsive and delivering the highest level of customer service. If you ever need anything, please don’t hesitate to contact us.

Thank you for the services you provide and for the concern you show for your customers' time and safety. Alex is a delight. He is the most polite technician we have had for any service. His patience, knowledge, willingness to assist and to answer questions and social skills are amazing. I can't say enough nice things about him! All of your phone representatives have been polite, knowledgeable and helpful in answering my many questions. Thank you for your protection and for the outstanding people you hire or train.
Date Published: 02/19/2013
5

About Stacie Dauffenbach

Stacie is a Marketing Manager at Protection 1 and has been in the security industry for 12 years. She manages Protection 1's Blog, Social Media and Internal Marketing Communications. Stacie keeps up-to-date with constantly evolving technologies and has experience in all aspects of the security industry.

Leave a Reply

Scroll To Top