Protection 1 is the nation’s largest full service security company consisting of 2,600 employees and over 1 million customers. Our employees all undergo in depth background checks, 14-step fingerprint process check, drug screenings, as well as extensive training and certifications. We have 5 interconnected UL listed, redundant monitoring centers and a true disaster recovery center where operators answer the phone “live” within 10 seconds. Using intelligent call routing, we are able to identify you and route your call to the appropriate department. 90% of the calls Protection 1 receives are resolved during that initial call.
We offer same day and next day service that includes scheduling convenience and tech tracker arrival notification to enhance security. Protection 1 has the resources of a national company with the personal touch and customer experience of a locally owned family business. Our management team is measured and compensated in service and delivery. If you have service on your system, we are going to do it right the first time. The performance of our business is watched on a daily basis – all the way up to the CEO. Protection 1 has 95.5% customer satisfaction rating and a consistent A+ Better Business Bureau Rating. Our relentless focus on customer care and experiences makes us the nation’s largest full service security provider in the United States.