Here at Protection 1, nothing means more to us than taking care of you. That is why we strive to provide the best customer service to more than 1 million customers. We want to make sure that you truly do have a “peace of mind” that fits your lifestyle. When you want to talk with us, a real, live person answers the phone. We do not have any automated attendants to navigate through. That is why when you need us, we are there. We pride ourselves on our impeccable security services and also offer same- day services at all our locations.
Protection 1 is the largest full service security company in the nation, monitoring more than 1 million customers with an industry-leading 95.6% customer satisfaction score and an A+ rating from the Better Business Bureau. Our customer’s experience is more than just numbers on paper. To us it’s something that means much greater; it’s about our customer’s personal interaction with our company and providing quality customer service.
We wanted to reach out to our current customers and let them how much we value their feedback. Your words not only inspire our employees, but also allow us to grow from experiences. We are here to not only help, but also insure that whatever needs you have, we will meet them.
There are quite a few sites that you can visit to share your Protection 1 experience. Most of them you probably visited in the past while checking out a local restaurant or retailer. However, the thought of leaving a review of your home security provider might not have crossed your mind. We are here to make your life easier! Below you will find links to a few of the most common sites to leave customer service reviews. Let’s take a look at a few quotes from our customers.
We hired Protection One to install our new home security system. We looked at Brinks and ADT as well.ADT has terrible customer service…I know this because they provided the security system for my company.The folks from Protection One are really easy to work with. They are focused on making customers happy, they work quickly and explain everything along the way, and they work with you to give you a security system that you need at a great price.
Hilary P. – Yelp
Protection One deserves 100 stars. I had a system installed in my business last Friday. The installation was extremely quick. There were a couple of issues, so I e-mailed Protection One late Friday night, not expecting a response until Monday, if at all. I was delighted to receive a phone call on Saturday from a manager at Protection One headquarters.As if that wasn’t enough, I received a phone call the next day saying I was getting two months free.
Michael R. – Yelp
If you had an experience that you would like to share, please do! We would love to hear from you.
We know that our customers have the highest expectations for their security provider… and so do we! That is why we are here for you 24 hours a day, seven days a week. No matter what your situation or request, we will be here.
Please reach out to us and let us know if there is anything we can do for you!