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Home Alarm Company Reviews

Home Alarm Company Reviews

Here at Protection 1, nothing means more to us than taking care of you. That is why we strive to provide the best customer service to more than 1 million customers. We want to make sure that you truly do have a “peace of mind” that fits your lifestyle. When you want to talk with us, a real, live person answers the phone. We do not have any automated attendants to navigate through. That is why when you need us, we are there. We pride ourselves on our impeccable security services and also offer same- day services at all our locations.

Protection 1 is the largest full service security company in the nation, monitoring more than 1 million customers with an industry-leading 95.6% customer satisfaction score and an A+ rating from the Better Business Bureau. Our customer’s experience is more than just numbers on paper. To us it’s something that means much greater; it’s about our customer’s personal interaction with our company and providing quality customer service.

We wanted to reach out to our current customers and let them how much we value their feedback. Your words not only inspire our employees, but also allow us to grow from experiences. We are here to not only help, but also insure that whatever needs you have, we will meet them.

There are quite a few sites that you can visit to share your Protection 1 experience. Most of them you probably visited in the past while checking out a local restaurant or retailer. However, the thought of leaving a review of your home security provider might not have crossed your mind. We are here to make your life easier! Below you will find links to a few of the most common sites to leave customer service reviews. Let’s take a look at a few quotes from our customers.

We hired Protection One to install our new home security system. We looked at Brinks and ADT as well.
ADT has terrible customer service…I know this because they provided the security system for my company.
The folks from Protection One are really easy to work with. They are focused on making customers happy, they work quickly and explain everything along the way, and they work with you to give you a security system that you need at a great price.

Hilary P. – Yelp

 

Protection One deserves 100 stars. I had a system installed in my business last Friday. The installation was extremely quick. There were a couple of issues, so I e-mailed Protection One late Friday night, not expecting a response until Monday, if at all. I was delighted to receive a phone call on Saturday from a manager at Protection One headquarters.
As if that wasn’t enough, I received a phone call the next day saying I was getting two months free.

Michael R. – Yelp

If you had an experience that you would like to share, please do! We would love to hear from you.

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We know that our customers have the highest expectations for their security provider… and so do we! That is why we are here for you 24 hours a day, seven days a week. No matter what your situation or request, we will be here.

Please reach out to us and let us know if there is anything we can do for you!

Protection 1 is the second largest national security company and has an A+ Better Business Bureau rating. We have a 95.6% customer satisfaction score with over one million customers.
Protection 1 Is Easy To Work With
Date Published: 08/16/2007
We hired Protection One to install our new home security system. We looked at Brinks and ADT as well. Brinks was much more expensive and not really willing to bend on anything...they're just a large corporate so what do you expect. ADT has terrible customer service...I know this because they provided the security system for my company.</p> <p>The folks from Protection One are really easy to work with. They are focused on making customers happy, they work quickly and explain everything along the way, and they work with you to give you a security system that you need at a great price.
5 / 5 stars
<br /> Protection 1’s home security systems are designed to protect your family and your household. With 24 hour security monitoring, we make sure that you feel safe around the clock.
Protection One deserves 100 stars
Date Published: 02/26/2013
Protection One deserves 100 stars. I had a system installed in my business last Friday. The installation was extremely quick. There were a couple of issues, so I e-mailed Protection One late Friday night, not expecting a response until Monday, if at all. I was delighted to receive a phone call on Saturday from a manager at Protection One headquarters.First thing Monday morning an executive from Protection One in Kansas, one from Utah and one from the local office met me at my business. They listed to my concerns and offered me a solution that was above and beyond my expectations. By 6 o'clock, the installer returned and upgraded my system to one that far surpasses anything I could have even imagined. I'm able to lock and unlock the door to my business from my phone and have a 360 degree view of my business too. I can see what time employees come in and leave right on my phone.As if that wasn't enough, I received a phone call the next day saying I was getting two months free.I read a couple of negative yelp reviews, and they complain about the contract. In my experience, I was told the contract was 3 and a half years. Considering the free equipment and installation Protection One provided, I don't think it's unreasonable they want to make sure you keep the system long enough to make it worthwhile for them.Based on my experience, I would highly, highly, highly recommend Protection One. I haven't seen that kind of customer service EVER. I feel like I'm the President, and they really make you feel like they value you as a customer.
5 / 5 stars

About Stacie Dauffenbach

Stacie is a Marketing Manager at Protection 1 and has been in the security industry for 12 years. She manages Protection 1's Blog, Social Media and Internal Marketing Communications. Stacie keeps up-to-date with constantly evolving technologies and has experience in all aspects of the security industry.

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